UDkart.com Frequently Asked Questions (FAQs)

Ordering & Account

• How do I create an account on UDkart.com?

   Creating an account is easy! Simply visit our website and click on "Sign Up" or "Create Account." You'll be prompted to enter your Name , Mobile Number & OTP. Once you confirm your registration, you'll have full access to your order history, saved addresses, and Wishlist. 

• Can I order without creating an account?

   No, you can't UDkart doesn't offers guest checkout for your convenience. However, having an account allows you to enjoy benefits like faster checkout, tracking your orders easily, and managing your Wishlist.

• How do I place an order on UDkart.com?

   Placing an order is simple! Browse through our product categories, find the item you want, and add it to your cart. Once you're finished shopping, proceed to checkout. You can either choose to sign in to your account (if you have one) . Enter your delivery details, choose your preferred payment method, and confirm your order. 

• What payment methods do you accept?

   UDkart accepts a variety of secure payment methods for your convenience. These include credit cards (Visa, Mastercard), debit cards, Net banking, Cash on Delivery (COD), and UPI. 

Delivery & Returns

• What are your delivery charges?

   Delivery charges vary depending on the product, your location, and the chosen delivery method. You can see the exact delivery charge during checkout before confirming your order. We also offer free delivery above a certain order value (mentioned on the website).

• How long will it take to receive my order?

   Delivery times can vary based on your location and the chosen delivery method. However, most orders are delivered within 2-5 business days. You will receive tracking information once your order is shipped, allowing you to track its progress.

• What is your return policy?

   UDkart offers a hassle-free return policy for most products. You can return an item within 2 days of delivery if it's unopened, unused, and in its original packaging.  Please refer to our detailed return policy on the website for specific guidelines and exceptions.

Products & Services

• What kind of products do you sell on UDkart.com?

   UDkart is your one-stop shop for a wide variety of products! We offer a diverse selection across categories like smartphones, electronics, home appliances, personal care, fashion, and more. 

• Are the products on UDkart.com genuine?

   Yes, we assure you that all products listed on UDkart.com are 100% genuine and sourced from authorized distributors or brands. We prioritize customer trust and satisfaction.

• Do you offer any warranty or guarantee on your products?

   The warranty period varies depending on the product and brand. Most products come with a manufacturer's warranty, and the details will be clearly mentioned on the product page or in the package itself.

Customer Support

• How can I contact UDkart customer support?

   Our friendly customer support team is always happy to help! You can reach us through our website's chat support, send an email to Support@udkart.com, or call & WhatsApp us at 01169313767 .

We hope this FAQ has answered your initial questions. If you have any further inquiries, please don't hesitate to contact UDkart customer support.